Refund Policy for Tenzo.co.in Services

At Tenzo.co.in, we are committed to providing our users with a seamless and rewarding experience through our Premium Leads Service. This Refund Policy outlines the terms and conditions governing refunds for our Premium Leads Service.

1. Eligibility for Refund:

• Refunds will only be considered for users who have purchased our Premium Leads Service.
• Refund requests must be submitted within 30 days from the date of purchase.

2. Grounds for Refund:

• Refunds will be considered in the following circumstances:
• • Duplicate or accidental purchases.
  • Technical issues preventing access to the Premium Leads Service.
  • Dissatisfaction with the quality of leads provided, subject to review.

3. How to Request a Refund:

• Users must submit a refund request by contacting our customer support team via email at [email protected].
• The request must include the user's name, contact information, date of purchase, and a detailed explanation of the reason for the refund.

4. Refund Review Process:

• All refund requests will be reviewed by our customer support team.
• Duplicate or accidental purchases will be verified through our transaction records.
• Technical issues preventing access will be confirmed through troubleshooting with the user.
• Dissatisfaction with lead quality will be assessed based on the user's feedback and a comparison of the provided leads with our service standards.

5. Refund Approval:

• If the refund request is approved, the refund will be processed within 7 business days.
• Refunds will be issued to the original payment method used for the purchase.

6. Refund Denial:

• Refund requests may be denied if the user fails to meet the eligibility criteria or if the issue is found to be outside the scope of our refund policy.

7. Contact Information:

• For any inquiries regarding the refund process or policy, users can contact our customer support team at [email protected].

8. Policy Updates:

• Tenzo.co.in reserves the right to update or modify this Refund Policy at any time without prior notice. Users are encouraged to review the policy periodically.

By using the Tenzo.co.in, users acknowledge and agree to abide by the terms of this Refund Policy. Tenzo.co.in is committed to ensuring a fair and transparent process for handling refund requests while maintaining the highest standards of customer satisfaction.