π§ Support Center
How can we help you?
Search our knowledge base, browse topics, or raise a support ticket. We're here 7 days a week.
π
Call Us
+91-9422799306
π§
Email Support
[email protected]
π¬
Facebook
Message Us
β±
Response Time
Within 24 hrs
π
Headquarters
Lucknow, Uttar Pradesh
ποΈ Browse by Topic
π
Property Listings
Adding properties, configuring boundaries, and managing media.
π
AI Search & Filters
Semantic search, filtering, and interactive maps.
πΌ
Lead CRM & Stages
Managing inbound leads, task tracking, and pipeline stages.
π³
Billing & Token Usage
Subscription tiers, AI credits, and agency billing.
π
Accounts & Access
User roles, single sign-on, and device security.
π
Trust Scores & AI Analysis
Understanding the 5-param Trust Metrics and Lead Scoring.
π
Projects & Developers
Project tracking, RERA compliance, and developer portfolios.
π€
Agency Micro-Websites
Setting up and customizing your tenant's public profile.
π₯ Popular Questions
How do I add a new property listing?βΌ
Navigate to your CRM dashboard and click "List Property". You must provide essential details mapped to our database: title, description, property type (e.g., Apartment, Villa, Plot), transaction type (Sale/Rent), and ownership type (Freehold/Leasehold).
How does the AI Semantic Search work?βΌ
Instead of complex dropdowns, type exactly what you want: "3 BHK in Gomti Nagar under 1.2 Cr with a gym". Our search engine uses natural language processing to map your query against `property_attributes` and geographical `areas` instantly.
How are leads captured and stored?βΌ
When a buyer clicks "Enquire", their contact info and `inquiry_message` drop directly into your `crm_leads` table. We track their source, budget constraints, preferred BHK, and attach them seamlessly to the specific `listing_id`.
How do the multi-tenant subscriptions work?βΌ
Every real estate agency operates as an isolated `tenant` with its own `tenant_subscriptions` plan (e.g., Free, Pro, Elite). Your plan dictates your listing caps, CRM user seats, and AI generation tokens.
How does team hierarchy work?βΌ
Under your `tenant_id`, you can create multiple `users` and group them into `crm_teams`. Each user is assigned a Role (Admin, Manager, Agent) dictating read/write privileges on sensitive CRM lead data.
How is the Tenzo Trust Score computed?βΌ
Our system populates `listing_trust_metrics` nightly. The score (0-100) merges five weights: Price Fairness (25%), Locality Quality (20%), Listing Accuracy (15%), Builder Reputation (15%), and Verified Documentation (15%).
What is the difference between a Listing and a Project?βΌ
A Project (recorded in the `projects` table) represents an entire development (e.g., "DLF The Crest") containing common amenities, total towers, and RERA status. A Listing is an individual unit (e.g., "4 BHK Penthouse") mapped back to that parent Project.
What is the Tenant Micro-website?βΌ
Every verified agency (`tenant`) receives a responsive public URL (e.g., tenzo.co.in/agency/your-brand). This automatically renders your company logo, description, and aggregates all active `listings` and `projects` tied to your ID.
π© Raise a Support Ticket
π§ Can't find what you're looking for? Contact our team directly.
Captcha: What is 8 + 2?
π We respond within 24 hours Β· Captcha + DNS + honeypot spam protection enabled
π Helpful Resources
Β© 2026 Tenzo Realties Pvt Ltd Β· All rights reserved Β· tenzo.co.in